Technical Service Business Analyst

Overview:

Pembina is actively hiring a Technical Service Business Analyst to join the Technical Services Unit (TSU), within the Enablement and Technology team. Reporting to the Manager of Enablement & Technology in TSU, this position is part of Pembina’s Corporate Services division.  

As an integral member of the Enablement & Technology team, the Technical Service Business Analyst will play a key role in supporting the implementation and sustainment of TSU’s intake program, as well as managing project tracking, reporting, and budgeting.

On behalf of Pembina’s Business Units, TSU manages a comprehensive integrity management program, which includes Facility Integrity, Pipeline Integrity, Geotechnical, Corrosion Control, Asset Management, Product Quality and Measurement, Geographical Information System, Integrity Project Execution, and Automation Services. TSU provides leading technical expertise that optimizes performance and minimizes operational and project risk.

We welcome applications from new graduates.

Responsibilities may include but not limited to:

• Support Pembina’s safety culture of "Zero by Choice" and the “Life Saving Rules”. To read more about our Life Saving Rules, visit pembina.com/safety;
• Provide support for building and streamlining a process for handling incoming service requests, ensuring that all requests are properly tracked and addressed;
• Helping to ensure that TSU work is properly prioritized in alignment with TSU strategies and goals;
• Work collaboratively with TSU leaders to ensure resources are allocated to projects and initiatives;
• Work collaboratively with Business/Service Units, team members, and operations to identify gaps and inefficiencies in business processes and realize opportunities for continuous improvement;
• Draft/create operating budgets, reports, monthly cost analysis, KPI’s, trends and cost benefit analysis;
• Support Managers and Supervisors in the preparation and review of the annual budget and long-range plans; 
• Play a central role in creating/maintaining long term planning tools; and 
• Participate and support an equitable, diverse, and inclusive workplace.

Qualifications:

• This role requires strong analytical, problem-solving, and communication skills, as well as a good understanding of both business processes and IT systems;
• The role demands the ability to work in a team, manage multiple tasks, and deliver results in a fast-paced environment;
• Previous experience in projects, asset data or analytics for heavy industries (Oil & Gas – E&P/Midstream/Refining, Mining, or Utilities) is preferred;
• Working knowledge of Microsoft Office, SharePoint & SAP;
• Ability to effectively manage multiple priorities and to adapt to a fast-changing environment while thriving under pressure and delivering high-quality results; 
• Exceptional organizational, communication and interpersonal skills with a demonstrated ability to apply sound business judgment, strong analytical and problem-solving skills;  
• A team player with a strong work ethic, able to work independently and provide quality of service; 
• Self-starter who directs own efforts based on high-level business objectives; and
• Willingness to share knowledge and make effort to improve the effectiveness of the team.