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ServiceNow Analyst


Calgary, AB, CA, T2P 1G1

Requisition ID:  25623

Work Arrangement: Hybrid 

Department: Operations & Commerical Applications 



Pembina Pipeline Corporation’s Calgary office is recruiting for a ServiceNow Analyst to join the team.  This position reports to the Manager, Business Applications in the Information Services Unit (ISU) part of Pembina’s Corporate Services division. 


The ServiceNow Analyst will be responsible for supporting ServiceNow related to Pembina’s processes.  This position will provide day-to-day technical support and ensure the timely completion of issues while also supporting projects and delivering new capabilities to the business.  The ServiceNow Analyst will need to govern the ServiceNow Platform, configure, develop for, and maintain areas within ITSM, HRSD and other applications within ServiceNow.   


Responsibilities will include but not be limited to:

  • Administration, health monitoring and usage of ServiceNow and its applications;
  • Participate in reviews of defects and new enhancements;
  • Responsible for fixing and development of defects and enhancements including Technical Design Documentation;
  • Responsible for configuration and issue/incident resolutions including workflows, forms, lists, business rules, UI components in accordance with ITIL best practices;
  • Configure and maintain SLAs, catalog items and their associated workflows; 
  • Coordinate application and platform upgrades;
  • Maintain and develop ATF’s;
  • Support continuous service improvement in both business capabilities as well as internal systems capabilities;
  • Maintain and develop systems integrations and process automation such as Discovery, LDAP, SuccessFactors, SAP;
  • Provide ad-hoc training and user support as required; and
  • Participate and support an equitable, diverse, and inclusive workplace.

Job Qualifications

  • ServiceNow experience with knowledge of Administration, CMDB Management and Integrations (AD, SCCM, SAP); 
  • Demonstrated communication skills, positive and professional attitude, conflict management and issue resolution; 
  • Results oriented individual who thrives to work in a fast-paced and dynamic environment; 
  • System Administrator Certification is an asset;
  • Experience with developing in JAVA and JSON is an asset;
  • Knowledge of HRSD, ITSM, SPM is an asset; and
  • Understanding of ITIL concepts is an asset.

We offer competitive compensation; including base plus incentive bonus, pension & savings plans, health benefits, employee development programs to support personal development and career progression and, a hybrid work arrangement, in an environment that is equitable, diverse, and inclusive. 


Final candidate will be required to undergo Pre-Employment Background Checks including a Criminal Record Check. 

No agency calls please.

Pembina Pipeline Corporation is committed to diversity, equal opportunity and ensuring that our employees have the ability to thrive in an inclusive environment. We are pleased to consider all qualified applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, national origin, age, disability or any other legally-protected factors. Accommodation for applicants with disabilities is available upon request during the recruitment process.

For more than 65 years, Pembina has safely and reliably served North America’s energy industry, delivering oil, natural gas and natural gas liquids production to North American markets. 
Powering Pembina's growth are our smart, creative and energetic people who allow us to remain a disciplined and responsible energy transportation and service provider and a trusted member in our communities.
Our expectations are high and our rewards reflect this: We treat our people well – whether it’s through our compensation package, community engagement or volunteer opportunities.

Pembina provides everything you could want in an employer. We are a proud recipient of Canada’s Top 100 Employers (2018-2022), Alberta's Top Employers (2014-2022) and an Employer Partner of the Canadian Centre for Diversity and Inclusion. We are also a strong supporter of Skills Canada.