Crossings & One Call Supervisor


Calgary, AB, CA, T2P 1G1

Requisition ID:  26734

Work Arrangement: Hybrid 

Department: Crossings & One Call Area 


Pembina Pipeline Corporation is a dynamic energy transportation and midstream provider, serving customers for more than 65 years. Chances are, we do more than you think. We own pipelines that transport hydrocarbon liquids and natural gas products produced primarily in Western Canada. We also own gathering and processing facilities and an oil and natural gas liquids infrastructure and logistics business. Our operations along the hydrocarbon value chain allow us to offer a full state of midstream and marketing services to our customers in the energy industry. 


We are an organization that cares not only about results, but how those results are achieved. Our organization is grounded in the values of Safe, Trustworthy, Respectful, Collaborative and Entrepreneurial. Cultivating a positive employee experience and promoting a diverse and inclusive environment where our employees feel engaged, recognized and empowered is foundational to our ambition of being an employer of choice. Learn more about our values and strategy


We value the safety of our communities, customers, contractors and employees, and believe that all incidents are preventable. Compliance with all policies, procedures and regulations is a requirement, and our Life Saving Rules are basic rules that everyone should know and live by. Working for Pembina means working safely. 



Pembina Pipeline Corporation’s Calgary office is recruiting for a Supervisor, Crossings & One Call to join the Damage Prevention & Public Awareness (DPPA) team.  This position reports to the Manager, DPPA in the Technical Services Unit, part of Pembina’s Corporate Services Division.

On behalf of Pembina’s Business Units, TSU manages a comprehensive integrity management program, which includes Facility Integrity, Damage Prevention and Public Awareness, Pipeline Integrity, Geotechnical, Corrosion Control, Asset Management and Product Quality and Measurement.

Responsibilities may include but not limited to:

  • Support Pembina’s safety culture of "Zero by Choice" and the “Life Saving Rules”. To read more about our Life Saving Rules, visit; 
  • Supervise the One Call and Crossings teams, including day-to-day guidance and support of team members and ensuring performance targets are met;
  • Ensure adherence to regulation, Pembina standards and industry best practices;
  • Foster the vision of ensuring consistent compliance and conformance, standardization of process, and training of competencies across organization;
  • Collaborate with stakeholders, in alignment with Pembina Values;
  • Identify potential gaps, develops and implements process improvements;
  • Provide technical input and mentorship in assessing and responding to notifications, processing of ground disturbance tickets, assisting with crossings inquiries and surface load calculations, and collaborating to ensure adherence to Pembina standards;
  • Ensure tracking, review, and documentation of Aerial Patrols, One Call Tickets, and Crossings, per Pembina protocol;
  • Assist in addressing any incident, non-compliance, non-conformance items related to damage prevention, including Unauthorized Activities across several jurisdictions;
  • Prepare reports and delivers presentations, as required, to promote DPPA;
  • Ensure audit readiness and participates in DPPA audits;
  • Provide support to Manager, DPPA in managing team resources;
  • Represent Pembina as member of internal and industry working groups, as applicable; and
  • Participate and support an equitable, diverse, and inclusive workplace.


  • Post-Secondary education (Engineering / Engineering Technologies preferrable); an appropriate combination of education and experience in the field of Damage Prevention may be considered;
  • Minimum of 10 years pipelines experience with 5 years of recent experience in Crossings and/or Damage Prevention roles;
  • Industry training such as Ground Disturbance, PCST, Line Locating & Marking, Safe Excavation, etc. will be considered an asset;
  • Working knowledge of One Call process and ticket management best practices (experience with Irth UtiliSphere or similar ticket management tools will be considered an asset);
  • Practical knowledge of pipeline operations, construction activities, crossings process, and pipeline regulation;
  • Solid knowledge of Management Systems, Standards, and ability to apply to daily work functions;
  • Functional understanding of survey and GIS mapping information and interpretation of technical drawings;
  • High-level understanding of land / property rights, technical standards, and party-to-party agreements; and
  • Ability to problem solve and apply knowledge to support project file decisions.


The successful candidate must be legally able to work in the country of the position. Final candidate will be required to undergo Pre-Employment Background Checks including a Criminal Record Check. 


This position will be posted until end of day: 11/28/2023 


Our expectations are high, and our rewards reflect this: We treat our people well - whether it's through our total rewards package, community engagement or volunteer opportunities, all in an environment that is equitable, safe, respectful, inclusive and accessible. 


We recognize that diverse perspectives and experiences fuel innovation and enrich our workplace culture. We firmly believe that every individual's unique background, identity and contributions contribute to our collective success. We encourage applications from individuals of all backgrounds and experiences. If you're contacted to set up an interview and you require accessibility accommodations, please let your Talent Acquisition Advisor know at that time. 


We are a proud recipient of Canada's Top 100 Employers (2018-2022), Alberta's Top 100 Employers (2014-2023) and an Employer Partner of the Canadian Centre for Diversity and Inclusion. We are also a strong supporter of Skills Canada. 


No agency calls please.